APPOINTMENTS

You can make an appointment with your doctor by phoning or calling into the clinic. Standard appointments are made for 10-minute intervals. If you feel that your issue may take extra time, please advise the reception staff and they can book you accordingly.

Nobody likes to be kept waiting which means strict adherence to these appointment schedules is necessary. However, there are times, due to the unpredictable nature of the medical practice, that waiting times may exceed your expectations, we do apologise for any inconvenience that this may cause. This is generally due to a medical emergency.

It would be appreciated if you no longer require your appointment that you phone and advise the reception staff to allow for the appointment to be reallocated to someone who is waiting to be seen.

Whilst you can contact us by fax or email, we do not book appointments via these services.

On the day URGENT appointments can be made by calling the surgery between 08:30am-09:00am.

FEES

For all new patients we charge an initial consultation fee.

  • $70.00 for a short consultation.
  • $100.00 for a longer consultation.
  • There is no fee for Students or Children under 18 years.

After initial consultations all patients are bulk billed
other fees do apply for
Commercial licence fee of $99.00.
Work cover – fees vary
Private insurance- fees vary

For full fee schedule please see staff in reception.

SCRIPTS

If you take regular medication, it is your responsibility to make sure you have a booked appointment in advanced to get your medication. If you leave it to the last minute you will not be guaranteed an appointment.

MEDICAL CERTIFICATES

Medical certificates are legal documents. We cannot issue certificates without you being seen by a doctor and we are not permitted to issue certificates retrospectively.

RECALLS & REMINDERS

Our practice is committed to preventative care. We have an effective recall and reminder system by which we contact you to return to the practice to receive results or follow up treatment.

RESULTS

Results cannot be given over the telephone by unauthorised staff. Test results are an important part of your medical care and may need explanation. To avoid any misunderstanding and to allow for discussion of abnormal results, please make an appointment to see your doctor.

HEALTH INFORMATION

There are a range of health information resources in available in the waiting room, if you require specific information about a particular health concern please ask our reception staff for assistance.

REFERRAL TO SPECIALISTS

We are not permitted by law to back-date specialist referrals, so please ensure you have a current referral before you see a specialist, we advise to best manage your care that you make an appointment to discuss this referral, you have the choice of specialist to whom you are referred.

PRIVACY

Gulgong medical Centre operates strictly in accordance with the Privacy Act, your health information is treated as sensitive to protect your privacy, selected information may be disclosed to other health services who may be involved in supporting your health care.

COMPLAINTS AND SUGGESTIONS

Please feel free to talk to your Doctor or the Practice Manager, Skye, to raise any concerns or suggestions that you may have to help us better improve out service. There is a suggestion box in the waiting room, or you may prefer to write to us. Any complaints suggestions or concerns are considered seriously by the practice as we believe that this assists in improving the quality of the service that we provide.
Alternatively if you would like to address your concerns outside the practice, you can contact:

HEALTH CARE COMPLAINTS COMMISSION:  1800 043 159